Question 1

How will my Chime order be delivered?

Accepted Answer

We ship via carriers like FedEx or UPS. Most orders arrive within 2–5 days of shipping. If your order includes multiple boxes, they may not all arrive on the same day.

Question 2

Do I have to pay for return shipping?

Accepted Answer

Chime returns are always free.

Question 3

Do you ship to Alaska or Hawaii?

Accepted Answer

Yes — we ship to both. A nonrefundable $350 shipping fee applies and is added at checkout.

Question 4

What is Chime's 30-night product trial?

Accepted Answer

We give you 30 nights to make sure your items are working for you. If you're not satisfied, contact our support team via chat, email, or phone and we'll take care of the return.

Question 5

Does Affirm perform a credit check?

Accepted Answer

Affirm runs a soft credit check when you create your account to verify your identity and check eligibility. Soft checks don't affect your credit score.

Question 6

How does Affirm work?

Accepted Answer

At checkout, select Affirm as your payment method. Fill in the required information and you'll get your loan terms right away. Monthly reminders keep you on track, and autopay is available if you want it. Your first payment is due 30 days after we finish processing your order.

Question 7

What is Affirm?

Accepted Answer

Affirm is a financing option that lets you buy now and pay over time, with fixed monthly installments across 3, 6, 12, 18, or 24 months. A down payment may be required.

Question 8

Does Chime offer financing?

Accepted Answer

Yes — you can finance your purchase through Affirm at checkout. Learn more about your financing options.

Question 9

Can I buy sheets, pillows, or other accessories separately?

Accepted Answer

Yes — you can buy any product in our Serenity Sleep Bundle on its own. [Shop Chime bedding.](https://www.sleeponchime.com/bedding)

Question 10

What's included in the Chime Serenity Sleep Bundle?

Accepted Answer

Our Serenity Sleep Bundle puts three pieces of your sleep setup in one order — cooling pillows, a lightweight breathable sheet set, and a waterproof mattress protector, for less than buying each separately. Comes with 2 pillows (1 for Twin and Twin XL).

Question 11

What if I need to cancel my order?

Accepted Answer

Contact our Customer Service Team at +1 (888) 277-0023 as soon as possible.

Serenity Cooling Pillow

Product Overview

Design / Construction

Product Dimensions

Cooling Cover

Contouring Memory Foam

Chime vs. the Rest

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Chime by Resident